Wildsino Privacy Policy
What data we collect, why we collect it, how long we keep it and the control you have over your personal information.
Overview
Wildsino Privacy Policy
This Privacy Policy explains how Wildsino collects, uses, stores and protects the personal information you provide while using our online casino. We take privacy seriously and treat every piece of data you share with the same standard of care we would expect for our own information. The policy applies to all visitors and registered players, including New Zealand residents, and covers the entire Wildsino platform.
By using the platform, you agree to the practices described here. We may update the policy from time to time to reflect changes in regulation, technology or our own services. When we make material changes, we will notify registered players via email and post the updated policy on this page with a fresh date.
What we collect
The data we collect
We collect three broad categories of information. Identity data covers your name, date of birth, address, email and phone number, all of which we need to verify your identity, comply with anti-money-laundering law and process payments. Account data covers your username, password (stored hashed), preferences and settings. Transaction data covers your deposits, withdrawals, wagers, wins and losses, all of which we hold as a record of your activity on the platform.
We also collect technical data automatically when you use the site. This includes your IP address, browser type, device identifiers, operating system and how you navigate the site. This data is used to keep the platform secure, prevent fraud and improve the user experience. None of it is sold to third parties.
Why we collect it
How we use your data
Your data is used to operate the casino, verify your identity, process payments, prevent fraud, comply with regulatory obligations and provide customer support. We also use it to personalise your experience inside the lobby and to send you relevant promotional communications, which you can opt out of at any time. We do not use your data for any purpose that you have not been informed of in this policy.
We share data with trusted third parties only when necessary to provide the service. This includes payment processors, identity verification providers, cloud hosting partners and regulators when required by law. Every third party we work with is bound by strict data protection obligations and cannot use your data for their own purposes.
Storage
How long we keep your data
We retain your personal data for the duration of your account plus a period after closure as required by anti-money-laundering and gaming regulations. The standard retention period is seven years from account closure, which matches the requirement most international gaming licences impose. After this period, your data is deleted or anonymised in line with our data retention policy.
Data is stored on secure servers with industry standard encryption at rest and in transit. Access to player data inside Wildsino is strictly limited to staff members with a documented business need, and every access is logged. We do not transfer data outside our hosting jurisdiction except where necessary to provide the service.
Your rights
Your privacy rights
You have the right to access the personal data we hold about you, to correct inaccurate information, to request deletion (subject to our regulatory retention obligations), to restrict or object to certain types of processing, to data portability and to withdraw consent for marketing communications at any time. Most of these rights can be exercised directly inside your account settings. Anything you cannot self-serve, the support team can handle within 30 days of a written request.
Marketing
Security
Security measures
We protect your data with bank-grade SSL encryption on every connection, secure password hashing, two factor authentication, intrusion detection systems, regular security audits and strict internal access controls. Payment data is handled exclusively through PCI compliant gateways and is never stored on our own servers. While no online system can guarantee absolute security, the standards we apply meet or exceed what regulators expect from a licensed online casino.
If you suspect your account has been compromised, contact support immediately. We will lock the account, investigate and work with you to restore secure access. For privacy enquiries or to exercise your rights, contact our data protection officer through the support channels.