Wildsino Get Help

If gambling has stopped being fun, free and confidential help is available right now in New Zealand. You do not need to be in crisis to reach out, you do not need to commit to anything, and the conversation is completely anonymous if you want it to be. The services listed on this page are run by trained professionals who specialise in gambling support. Many also offer help in different languages and have specific services for whanau, friends and Pacific or Asian communities.

The first step is always the hardest. Picking up the phone, sending a text or starting a chat takes courage, but the people on the other end are calm, non-judgemental and genuinely want to help. You can call to talk about your own play, about a partner, a parent, a child or a friend whose gambling worries you. Every call is treated with the same care.

A self-test is a short questionnaire that helps you reflect on your own gambling. It is not a diagnosis but it gives you an honest snapshot of how your habits compare to recognised problem gambling patterns. The Gambling Helpline website hosts a free self-test that takes about three minutes. The questions ask about how often you gamble, how much you spend relative to income, whether you chase losses and whether gambling is affecting other parts of your life.

If a self-test flags concerns, the helpline can talk you through the result and discuss what next steps might look like. There is no pressure to commit to anything during the call. Many people use the self-test simply as a reality check and find that the results help them set firmer limits on their own.

Inside Wildsino, the Responsible Gaming dashboard offers immediate practical tools. Deposit limits, session timers, loss limits, time outs and full self-exclusion are all one tap away. If you want to take action right now, the fastest path is to set a 30 day time out from your account menu while you decide on next steps. The casino respects the time out fully and your account will be locked for the entire period with no exceptions.

For account closure, see the Close Account page. The closure is processed without questions and your remaining cash balance is sent to your verified payment method.

The first call to a gambling helpline is the hardest one and also the most useful one. The Gambling Helpline Aotearoa staff are trained counsellors, not call centre operators. They will introduce themselves by first name, ask how they can help and let you talk at your own pace. There is no script you have to follow and no information you have to share if you do not want to. You can stay completely anonymous if that feels safer. The call is free from any New Zealand phone, including mobiles, and the number does not show up on itemised bills as a gambling-related call.

A typical first call lasts between 15 and 30 minutes. The counsellor will usually ask a few open questions about how often you play, what you have noticed has changed for you recently and what brought you to the call today. They will not lecture, judge or push you toward a specific outcome. By the end of the call you may have agreed to a follow-up appointment with a face-to-face counsellor, talked through some practical steps for the next 24 hours, or simply had the conversation you needed to have. All three are valid outcomes.

If you are reading this page because today has been hard, here are concrete steps that take less than ten minutes each. Set a 30 day time out on your Wildsino account from the responsible gaming dashboard. Save the helpline number, 0800 654 655, into your phone under a friendly contact name. Send a single text to someone you trust telling them you are working on your gambling, even if you do not get into the detail. Block gambling-related domains in your browser using free tools like Gamban or BetBlocker. None of these are full solutions, but each one removes a little friction from the path forward.