Wildsino Close Account
Take a short break, set a longer time out or close your account permanently. Every option is one click away inside your account.
Overview
Wildsino Close Account options
Closing or pausing an account at Wildsino takes a couple of clicks and is always respected without question. Whether you want a 24 hour breather, a longer cool off or a permanent closure, the options sit inside your account dashboard and never require a phone call. This page walks through every option so you can pick the one that fits your situation. None of them carry penalties or hidden requirements. Your balance is always available for withdrawal before closure unless it is tied to active wagering on a bonus.
There is no judgement attached to any of these actions. Players close accounts for all sorts of reasons. Wanting a clean break, switching platforms, finishing a personal challenge or simply moving on to other interests are all common. The casino respects your decision and processes the closure quickly.
Your options
Four ways to step back
Time Out
24 hours, 7 days or 30 days. Account fully restored at the end of the period. No questions asked.
Self-Exclusion
Six months, one year or longer. No early reversal. Marketing communications also stop automatically.
Account Closure
Permanent closure with full balance withdrawal. The account cannot be re-opened with the same email.
Deposit Limits
Not closure but a softer step. Set a low deposit cap and the account stays open without temptation to overspend.
How to close
How to close your account
- 1
Withdraw your balance
Cash out any available balance before starting the closure. Bonus balances tied to active wagering are forfeited.
- 2
Open Responsible Gaming
Tap your username, go to Responsible Gaming and choose Close Account or the time out option you prefer.
- 3
Confirm the period
Pick the duration. Time outs are reversible at the end, self-exclusion is not. Permanent closure is final.
- 4
Receive confirmation
You will receive an email confirming the closure has been processed. Your account is locked from that moment.
Need help?
What happens
What happens after closure
Once your account is closed, you cannot log in, play any games, deposit or interact with promotions. Any remaining cash balance is processed for withdrawal through your verified payment method. Bonus balances tied to active wagering are forfeited as part of standard bonus terms. Marketing communications stop within 48 hours of closure. We retain transaction and account records for the period required by anti-money-laundering law, after which the data is deleted or anonymised.
For self-exclusion specifically, the account remains locked for the full period you chose. We do not allow early reversals and we do not send marketing communications during the period. After the period ends, you will need to contact support to actively re-open the account, and there is a 24 hour cooling off period before you can log in again.
Help
If gambling is a problem
If you are closing your account because gambling has become a problem, please reach out for support. The NZ Gambling Helpline on 0800 654 655 is open 24 hours a day, free, confidential and ready to help. The Get Help page lists more services and self-tests, and the Responsible Gaming page covers all the tools available inside your account.
A clean break is always available, no friction, no guilt trips. Your account is yours to close.
Differences
Cool-off, time out, self-exclusion and closure compared
The four pause options sound similar but serve genuinely different purposes. A cool-off is a soft pause of 24 hours that locks the lobby but leaves your account active in the background. Marketing emails continue and the cool-off lifts automatically at the end of the period without any action from you. A time out is a longer commitment of 7 or 30 days. The lobby is fully locked, marketing pauses for the duration and the account restores itself at the end of the period. Self-exclusion runs from six months upward with no early reversal, no marketing communications and a 24 hour cooling off period before you can log in again at the end of the term. Permanent closure is final, the account cannot be re-opened with the same email and any cash balance is processed for withdrawal before closure takes effect.
Choosing the right option depends on what you want to achieve. If you simply need a clear evening, a cool-off does the job. If you want a meaningful break from a streak that felt out of character, a 30 day time out usually resets the habit. If gambling has become a problem rather than a pattern, self-exclusion is the right level of commitment, paired with a call to the NZ Gambling Helpline. Permanent closure suits players who are confident they want to step away for good.
Data and balances
What happens to your balance, bonuses and personal data
On closure, any cash balance is processed for withdrawal through your verified payment method within five business days. Bonus balances tied to active wagering are forfeited as part of standard bonus terms across the industry. Pending withdrawals continue to process normally even after closure, since they are already approved transactions. Loyalty points and VIP tier progression are reset and cannot be restored if the account is later re-opened.
Personal data is retained only for the period required by anti-money-laundering and tax law, which in New Zealand is typically seven years from the date of the last transaction. After that period the data is either deleted or anonymised so it cannot be linked back to you. The full data retention policy is set out in the Privacy Policy. You can request a copy of all personal data held about you at any point during the retention window by contacting support.
Re-opening
Re-opening an account after a pause
For time outs, no action is needed. The lobby unlocks itself at the end of the period and you can log in as normal. For self-exclusion, the account remains locked for the full chosen period and you must contact support to actively re-open it at the end. Support will run a brief check-in conversation focused on your wellbeing rather than your wagering, then start a 24 hour cooling off period before granting access. The cooling off period is non-negotiable and exists to make sure the decision to return is considered rather than impulsive.
Permanently closed accounts cannot be re-opened. If you decide later that you want to play at Wildsino again, you would need to register a new account with a different email address. The casino reserves the right to decline re-registration after a permanent closure, particularly if the closure was related to responsible gaming concerns. If you have any doubt about which option suits you, support can talk through the differences without committing you to anything. The Contact page lists every channel.